Thank you for visiting the FAQ. If your question is missing, please do not hesitate to contact me.  

 

WHAT IS A CUT FILE / SVG?

An .svg (Scalable Vector Graphics) is the most common type of cut file. Die cutting machines like the Silhouette Cameo or Cricut Explore Air 2 use them to determine how to cut materials.  

A "cut file" is a digital file that contains a blueprint of sorts.  It is a set of lines that tells a machine where and how to cut and image.  It's how people create decals, cards with punch out holes, custom stickers, vinyl for shirts and more.  The possibilities are endless.

 

 

WHAT DO I GET WHEN I PURCHASE?

For detailed information on what is inside your new zip file, license types and copyright, please visit the Download Information page.

If you would like to test a file out before purchasing, please see the free files collection.  

 

 

WHAT TYPE OF SOFTWARE / MACHINE WORK WITH THESE? 

 

WHAT TYPE OF FILE DO I NEED?

  • SVG - all machines (except Silhouette without the Design Edition upgrade)
  • PNG - for tracing in a pinch
  • DXF - for the free Silhouette Design Studio Basic (For more information on how to use dxf files please click here.)

    DO YOU TAKE CUSTOM ORDERS?

    No, I am currently not taking custom orders for new designs. If you would like changes to something currently in the shop or a previously purchased file, I would be happy to help.

     

    WHERE CAN I FIND MY DOWNLOAD LINK?

     A download link will pop up after you complete your purchase. At the same time an e-mail with your link will be sent to the address you used to check out from kelly@lollar.net. (Just in case it tries to send to your Junk folder, you can add that address to your safe list.)

    You can also click the Facebook Messenger box on the bottom left during checkout to receive a message with your download link. This will keep a running list of links in your Messenger box. 

    Access your account page for a list of past orders with all of your download links by clicking the person icon at the top right of the page. 

    If you have any trouble finding you link, please message or e-mail me at kelly@lollar.net 

     

    HOW DO I UNZIP MY FILES?

    Windows

    • right click and extract all
    • you can change the folder name and location in the pop up if you would like
    • if your built in software isn't working for you, I recommend 7-Zip

    Mac

    • double click
    • the files should decompress right into the same folder
    See the zip file tutorial for more information.

     

     

    HOW DO I LOAD THE FILES TO MY MACHINE?


      CAN I RETURN A FILE?

       Yes, please see my return policy here.

       

      HOW DO I CONTACT YOU?

      Visit the contact me page, click messenger bubble on the bottom right of the page for Facebook chat or e-mail me directly at kelly@lollar.net or call me at (205) 693-8204.

      I am available during the week from 9 am to 5 pm CST.  On Thursdays we have therapy, so I am only available from 9 am to 2 pm CST.  During the off hours I will respond asap.

      About Downloads

      INSTANT DOWNLOADS

      After purchasing, a page with download links will load. You can access this page at a later time by clicking the link in your email receipt or visiting your account page here. Also, if your account is connected to Facebook Messenger, a running list of messages will be saved there with download links.

       

      Downloads are set for five tries. If you ever loose your link, have any difficulty downloading or need your download attempts reset, please contact me directly. Thank you! 

       

      For more information, please read about the download system here.

       

       DOWNLOADS CONTAIN

      SVG FOLDER for use with most major cutting machines (Cricut Explore Air, Silhouette Cameo)

      DXF FOLDER for use with Silhouette Design Space without the Designer Edition upgrade

      PNG FOLDER for print and cuts and mock-ups saved at 300 dpi with transparency

      COMMERCIAL OR PERSONAL LICENSE

       

      COMMERCIAL LICENSE

      Unlimited small business use for physical products.

      Mass production and print on demand are restricted. Extended licenses available upon request. 

       

      PERSONAL LICENSE

      Personal use only - not to items to be sold.  These licenses are only available for freebie files at this time.

       

      TRADEMARKS

      Quotes are checked for trademarks at creation, but new trademarks are awarded for various categories (apparel, glassware, home decor, etc.) daily. Please make sure to check the data base for your category regularly.

       

      COPYRIGHT

       All files are © 2016-18 by Kelly Lollar Designs.

      Files may not be resold sub-licensed, transferred, given for free or used in the production of other digital files.

      Free files are personal use only unless downloaded with a commercial license.
      If you would like to share a file, kindly share a link to this site. Thank you!
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