Ever purchase something it's not what you expected or you just can't make it work? I understand exactly how that feels - that's why you have my guarantee.
If you're not satisfied with your purchase, please contact me within seven days for a full refund.
I want you to love your new designs as much as I love making them - no regrets! If you're not in love, though, I would appreciate any feedback you can offer to make it better.
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within the time determined by your credit card company.
This is my full time gig, so I'm here to answer questions and provide support whenever you need it. Contact anytime, even if it's just, "I can't turn my machine on!"
Note: I haven't had to do refunds often (thanks to lots of testing to make sure you can just load your design and cut with no hassles), but I'm happy to do so when you're not satisfied. Why? Because it's all about you being happy and saving time - not having to worry about a cut file working!
I reserve the right to decline a refund request on the occasion that the policy is being abused.
We all need a little help sometimes. Shoot me a message and we'll come up with a solution together.