Ever purchase something it's not what you expected or you just can't make it work? I understand exactly how that feels - that's why you have my guarantee.
If you're not satisfied with your purchase, please contact me within seven days for a full refund.
I want you to love your new designs as much as I love making them - no regrets! If you're not in love, though, I would appreciate any feedback you can offer to make it better.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can not offer a refund or exchange.
Digital and custom items are not eligible for physical returns due to their nature. If you you would like a refund or any changes made to your digital image(s), please contact us directly.
Please contact us to request a refund. Refunds of duplicate purchases are automatically approved.
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within the time determined by your credit card company.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kelly@lollar.net.
This is my full time gig, so I'm here to answer questions and provide support whenever you need it. Contact anytime, even if it's just, "I can't turn my machine on!"
Note: I haven't had to do refunds often (thanks to lots of testing to make sure you can just load your design and cut with no hassles), but I'm happy to do so when you're not satisfied. Why? Because it's all about you being happy and saving time - not having to worry about a cut file working!
I reserve the right to decline a refund request on the occasion that the policy is being abused.
